Refund & Cancellation Policy
Cancellation and refund terms for our forex, remittance and related services.
Last updated: 25 August 2026
1. Scope
This policy explains cancellation and refunds for forex, remittance and related services. Because foreign-exchange transactions depend on live market rates, specific terms apply.
2. Cancellations
Requests to cancel before a transaction is executed may be accommodated where possible. Once a currency order or remittance is executed, cancellation may not be possible or may be subject to charges.
3. Refunds
- Where a service is not delivered, eligible amounts are refunded through the original payment method.
- Foreign-currency amounts already converted may be subject to prevailing buy-back rates and applicable charges.
- Government taxes and third-party fees may be non-refundable.
4. Processing timelines
Approved refunds are typically processed within a reasonable period, subject to banking and regulatory timelines. We will keep you informed at each step.
5. How to request
To request a cancellation or refund, contact us with your transaction details using the information below.
Contact us
Questions about this policy? Reach us at navneet.singh@jotglobal.co.in or call +91 98100 31313. JOTGLOBAL Consultants & Forex Pvt. Ltd., First Floor, Community Centre, B-4, B-1 Market, Janakpuri, New Delhi – 110058.
